Hello Everyone!
About a day or two ago my Windows Live Messenger (WLM) started acting a little funky. I would try to boot my WLM and instantly at the startup it would crash on me. I thought it was just having a bad day. But the next day, and after several reboots, I was still having this issue. I decided it would be more than just ‘a bad day’. So tonight I started looking, and I found this post on the Microsoft Answers Forums. I expanded the crash notice to show me the details, and compared it to those of the Original Poster (OP), sartha. I quickly saw that the ‘Appstamp’ and ‘Modstamp’ were the same as in the crash report delivered by Windows Live Messenger as shown in the screenshot below.
So I followed the instructions that were given to sartha by bergen_jason and it worked like a charm! My intention with this blog post is to try to get more people aware of this problem, and hopefully help some people solve it. And to do that, I have laid out some easy to follow instructions including screenshots taken from my own computer in order to demonstrate how to solve this issue. Remember that the actual solution was given by bergen_jason and he should be getting the credit for that. If you have a Windows Live ID, Please log in to that thread and give him a thumbs up. He deserves it.
Step 1.
The very first thing you will need to do, is start the Registry Editor. We can do this by pressing the Windows Key + R at the same time. A window will pop up and you will need to enter the text; regedit
I have added a screenshot to demonstrate.
Step 2.
Next, we will need to locate the registry key that is responsible for all this hassle.
HKEY_CURRENT_USER\Software\Microsoft\MSNMessenger\PerPassportSettings
This is the key as per bergen_jason‘s instructions. So lets find it.
The way you do this, is by expanding each section, until you find the PerPassportSettings.
You do this by pressing the + buttons next to the folders. And each folder is separated by a slash.
Again, there are screenshots to make it easy.
Step 3.
Now we need to create a backup plan for ourselves. We don’t want to go around editing the registry without taking precautions. Editing the registry CAN render your machine unbootable if you remove certain values. The risk of this ‘procedure’ is very low. But just because it is the registry we want to be careful.
To do this, Right click on the folder with the numbers and click on the export button. You will be asked to save a .reg file somewhere. I recommend you save it in your My Documents folder under the name; WLM-Backup.reg
One you made a backup, we can proceed to the forth and final step.
Step 4.
The last and final step would be to remove the UTL value from the registry to fix the Windows Live Messenger crash.
This can be done by right clicking on the value and selecting the delete option. Again shown on a screenshot.
After this, you can close the registry and try to run Windows Live Messenger. You may have to restart your computer for the changes to have effect.
Good Luck! And Enjoy MSN!
If you would like to see more of these tutorials with pictures, or if you want a certain topic covered by a blog post, please don’t hesitate to comment or send me an e-mail. My e-mail address can be found on the Contacts Page.
Regards,
Olrik





